FAQ

Most common questions

Where is my package?

You can track your order by contacting us via WhatsApp with your order number. We’ll provide real-time updates on your delivery status.

Has my order been placed?

Once your order is confirmed, you’ll receive a confirmation message through WhatsApp or SMS with your order details.

How do I make a claim on a product?

If you’ve received a damaged or incorrect item, please contact us within 48 hours of delivery. Our team will guide you through the exchange or claim process.

How do I make a return?

We accept returns for defective or incorrect items only. To initiate a return, please reach out to our support team with your order details and a photo of the product.

My order

Why can't I check out if the order value is less than the minimum amount?

We have a minimum order value to ensure cost-effective shipping and handling. Please add additional items to meet the minimum amount.

Has my order been placed?

You’ll receive an order confirmation through WhatsApp or SMS once your purchase is successfully completed.

I cannot order or find a product - What does this mean?

If a product is unavailable or sold out, it may be restocked soon. Follow our Instagram page for restock updates.

Can I cancel my order?

Orders can only be canceled within 2 hours of placement, provided they haven’t been shipped.

Can I add a product to an order?

Unfortunately, once an order is confirmed, additional products cannot be added. You can place a new order separately.

Can I order by phone or email?

Yes, you can place your order directly through WhatsApp at +92-339-0118676 or via direct message on Instagram.

Delivery

Can I change my shipping address?

You can change your address before your order is dispatched. Once shipped, the address cannot be modified.

What happens if my order is delayed?

We’ll notify you of any delays and provide updated delivery timelines.

When will my order be sent?

Orders are usually processed within 2–3 working days. Shipping time depends on your location.

Where is my package?

Tracking details are shared once your order has been dispatched.

What if I have not received my order?

If your order hasn’t arrived within the estimated delivery window, please contact us so we can investigate and assist you promptly.

Payment

What different forms of payment do you have?

We accept Cash on Delivery (COD) and Bank Transfer / Easypaisa / JazzCash. Online payment options will be added soon.

Where is my invoice?

You’ll receive a digital invoice through WhatsApp or with your package upon delivery.

I am having an issue with paying at checkout.

If you experience payment issues, please contact our team for assistance — we’ll help you complete your purchase securely.

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